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Shipping Policy for Phone Heaven Zone
Shipping Service Name:
Free Worldwide Shipping
Delivery Time:
Total Delivery Time: 7 — 11 business days
Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)
Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun
Transit Time:
7 — 9 days, shipped: Mon – Fri
Customer Shipping Cost:
Free shipping applies to all shipping locations and carrier service levels in this shipping service.
Coverage:
Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
Delivery Location:
At the customer's address
Delivery Time:
Destinations: All destinations
Transit Time: 7-9 days
Cost: Free shipping ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)
Advantages: Enjoy complimentary shipping on all orders with reliable delivery. Handling time is 0-2 days, and transit time is 7-9 business days. Total delivery time is 7-11 business days.
Shipping Service Name:
Insured Shipping + Skip The Line (Process My Order First)
Delivery Time:
Total Delivery Time: 6 — 10 business days
Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)
Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun
Transit Time:
6 — 8 days, shipped: Mon – Fri
Customer Shipping Cost:
Flat fee applies to all shipping locations and carrier service levels in this shipping service.
Coverage:
Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
Delivery Location:
At the customer's address
Delivery Time:
Destinations: All destinations
Transit Time: 6-8 days
Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87
Advantages: Get prioritized processing and insurance for your order, ensuring faster and secure delivery. Handling time is 0-2 days, and transit time is 6-8 business days. Total delivery time is 6-10 business days.
Shipping Service Name:
Priority Express Shipping
Delivery Time:
Total Delivery Time: 5 — 9 business days
Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)
Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun
Transit Time:
5 — 7 days, shipped: Mon – Fri
Customer Shipping Cost:
Flat fee applies to all shipping locations and carrier service levels in this shipping service.
Coverage:
Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
Delivery Location:
At the customer's address
Delivery Time:
Destinations: All destinations
Transit Time: 5-7 days
Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66
Advantages: Fastest delivery with high-priority processing. Ideal for urgent orders. Handling time is 0-2 days, and transit time is 5-7 business days. Total delivery time is 5-9 business days.
Currency:
All shipping prices are based on Euros (EUR). The local shipping currency for each country is adjusted according to the live currency exchange rate at the time of purchase. This ensures that the shipping cost reflects the current exchange rate for:
- USD (United States Dollar) for the US
- GBP (British Pound) for the UK
- CAD (Canadian Dollar) for Canada
- NZD (New Zealand Dollar) for New Zealand
- AUD (Australian Dollar) for Australia
- EUR (Euro) for Germany, Austria, and other Eurozone countries
- CHF (Swiss Franc) for Switzerland
Shipping Terms for Phone Heaven Zone
Order Cutoff Time: 12:00 AM (GMT+01:00) Central European Standard Time (Berlin)
Order Handling Time: 0 — 2 days, fulfilled: Mon – Sun
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation via email. This contains all the necessary tracking information so you can always keep an eye on the progress of your delivery.
International Deliveries: We offer free worldwide shipping. Please be aware that no additional costs such as customs duties, taxes, or fees will be incurred for international orders.
Delivery Address: Please ensure you provide the correct delivery address. We cannot take responsibility for deliveries to incorrect or incomplete addresses. Carefully check your delivery address before finalizing your order.
Note: The specified delivery time refers to business days and does not include holidays. If the status of your shipment does not change and you have not received your order, please contact us at support@phoneheavenzone.com. We will investigate the matter and find a solution for you.
Change of Address: Ensure you provide the correct and complete delivery address at checkout. We cannot be held responsible for delays or losses due to incorrect addresses. Contact us immediately at support@phoneheavenzone.com if you need to update your address.
Cancellations: If you wish to cancel your order, please contact our support team as soon as possible at support@phoneheavenzone.com. We strive to process orders quickly, so cancellations may not be possible if the order has already been dispatched.
Damaged Products: If you receive a damaged product, contact our customer support immediately. We will arrange a return, or if you prefer, you can keep the item and we will send a replacement free of charge.
Wrong Model: Should you receive an incorrect model, inform us right away. We will reship the desired product for free.
Shipping Delays: If your item is not shipped within 30 days from the order date, you can choose to get a full refund or request redelivery.
Return Initiation: To initiate a return, contact our customer support with your order number and details of the issue within 90 days of receiving the product.
We strive to deliver your order as quickly and safely as possible. Please choose the shipping option that best suits your needs.
For further questions or concerns regarding shipping, we're here to help. Simply contact us at:
Email: support@phoneheavenzone.com
Contact Details:
Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
USt-IdNr.: DE364391048
Tel: +49 179 5304964
Email: support@phoneheavenzone.com
Return and Refund Policies
Right of Withdrawal
You have the right to withdraw from this contract within 90 days without giving any reason. Whether the item is defective or not, you can initiate a return. Please contact our customer support to initiate a return. The withdrawal period is 90 days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods. If you have ordered multiple goods as part of a single order, the withdrawal period begins on the day you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Phone Heaven Zone, owner Razvan Brezan, Eichendorffstraße 4, 74343 Sachsenheim, support@phoneheavenzone.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than within 7 working days from the day on which we received the communication about your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent back the goods, whichever is earlier.
You must return the goods to us without undue delay and in any event no later than 90 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 90 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
You can find the model withdrawal form in the law. You can find it here.
Conditions for returning products
New:
This includes unopened products in the original packaging and products that have never been used.
Used:
This includes products that have been lightly used or opened.
No Restocking Fee:
There is no restocking fee for returning products.
Return Policy and Returns
Return of New Items:
You have the right to return new and unused items within 90 days without giving any reason. To exercise your right of return, the items must be in their original condition and packaging. Please contact our customer support to initiate a return. We will refund the full purchase price, including the original shipping costs.
Return of Used Items:
You have the right to return used items within 90 days of receipt. Used items must be in acceptable condition and free from significant signs of wear. Please contact our customer support to initiate a return. We will inspect the items and process a refund of the purchase price, minus any depreciation due to signs of use.
Defective Items:
If you receive a defective item, please contact our customer support immediately. We will arrange a return or, if the customer agrees, they may keep the item, and we will send another item to the customer free of charge upon request.
Wrong Model:
If you receive a different model than ordered, please inform us immediately. We will facilitate the return and ensure that you receive the correct model.
Shipping Delay:
If your item is not shipped within 90 days of the order date, you are entitled to a full refund.
General Satisfaction:
We encourage our customers to carefully review the product information and ask questions before purchasing.
Initiate a Return
To initiate a return, contact our customer support with your order number and details of the problem within 90 days of receiving the product.
Contact Information:
Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964
Email: support@phoneheavenzone.com
Important Notice on Returning Items
Please email us before returning items. Do not send the item to the address listed on the website. This address is not the warehouse address where we accept returns. Contact us in advance to receive the correct return address and further instructions. Please accept your order from the respective delivery company and do not refuse the delivery.
Communication on Issues
If you have concerns or problems with your order, we ask you to contact us directly. Direct communication with our support team is the most effective way to quickly find a solution. Opening disputes can lead to longer response times and confusion.
Shipping Methods and Duration
Free Shipping | Free Worldwide Shipping
- Total Delivery Time: 7—11 business days
- Order Cut-Off Time: 12:00 PM (GMT+01:00)
- Processing Time: 0—2 days (Mon—Sun)
- Transit Time: 7—9 days (Mon—Fri)
- Cost: Free ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)
- Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
- Benefits: Free shipping with reliable delivery
Insured Shipping + Skip the Queue (Process My Order First)
- Total Delivery Time: 6—10 business days
- Order Cut-Off Time: 12:00 PM (GMT+01:00)
- Processing Time: 0—2 days (Mon—Sun)
- Transit Time: 6—8 days (Mon—Fri)
- Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87
- Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
- Benefits: Prioritized processing and insurance for faster delivery.
Priority Express Shipping
- Total Delivery Time: 5—9 business days
- Order Cut-Off Time: 12:00 PM (GMT+01:00)
- Processing Time: 0—2 days (Mon—Sun)
- Transit Time: 5—7 days (Mon—Fri)
- Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66
- Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
- Benefits: Fastest delivery with highest priority processing.
Currencies: Shipping and Product Prices
Shipping and product prices are based on EUR and are adjusted to the current exchange rate for USD, GBP, CAD, NZD, AUD and CHF , and displayed on the website in the respective local currency.
Important Note on Delivery Address
It is crucial to provide a correct and complete delivery address when ordering. We cannot be held responsible for losses or delays caused by incorrect address information.
Note on Protective Films
Our products are often delivered with a protective film to protect them during transport. If you have concerns about apparent scratches, please remove the protective film first.
Reminder of Our Guarantee
Our satisfaction guarantee means that we are here to resolve any issues—be it through replacement deliveries or other solutions. If you have any concerns about your purchase, please contact us at support@phoneheavenzone.com.
Your Satisfaction and Trust
Your satisfaction and trust in us are of the utmost importance. If you have any further questions or concerns, we are always available and happy to help.
Our Commitment to Continuous Improvement
We are continuously working to improve our products and services. Your feedback is very important to us, and we strive to adapt our services to your needs.
Sincerely,
Your Customer Service
Team Phone Heaven Zone™
Model Withdrawal Form
(If you want to withdraw from the contract, please complete this form and send it back.)
To
Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964
Email: support@phoneheavenzone.com
I/we () hereby withdraw from the contract I/we () concluded for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notified on paper)
Date
(*) Delete as appropriate.
We hope these policies and information are clear and helpful. Thank you for choosing Phone Heaven Zone™!
Contact Details:
Phone Heaven Zone Store Address:
- Phone Heaven Zone
- Razvan Brezan
- Eichendorffstraße 4
- 74343 Sachsenheim
- Baden-Württemberg
- Germany
- VAT ID: DE364391048
Contact Us:
Email: support@phoneheavenzone.com
- We'll get back to you within 24 hours, all day of the week including weekends.
Tel: +49 179 5304964
- United States (New York): 9:00 AM - 6:00 PM EST/EDT
- United States (Los Angeles): 9:00 AM - 6:00 PM PST/PDT
- United Kingdom: 9:00 AM - 6:00 PM GMT/BST
- Canada (Toronto): 9:00 AM - 6:00 PM EST/EDT
- Canada (Vancouver): 9:00 AM - 6:00 PM PST/PDT
- Austria: 9:00 AM - 6:00 PM CET/CEST
- Australia (Sydney): 9:00 AM - 6:00 PM AEST/AEDT
- New Zealand: 9:00 AM - 6:00 PM NZST/NZDT
- Germany: 9:00 AM - 6:00 PM CET/CEST
- Switzerland: 9:00 AM - 6:00 PM CET/CEST
Email:
You can send us an email at support@phoneheavenzone.com and we'll get back to you as soon as possible.
Contact Form:
You can also fill out the contact form on our website, and we'll respond to you via email.
Social Media:
Follow us on Instagram, TikTok, and Facebook to stay updated on our latest products, promotions, and news. You can also send us a message on these platforms, and we'll get back to you as soon as possible.
General Inquiries:
If you have questions or concerns about our products, shipping, or any other topics, please don't hesitate to contact us. We're here to assist you!
We strive to provide you with excellent customer service and support. If you have feedback or suggestions on how we can improve our products or services, we'd love to hear from you!
About Us
Welcome to Phone Heaven Zone, your ultimate destination for premium iPhone cases and accessories! We are a passionate team of tech enthusiasts dedicated to creating high-quality products that not only protect your iPhone but also enhance its functionality.
Our Mission
Our mission is simple: to provide you with the best iPhone cases and accessories that reflect your unique style and personality. We believe that your phone case should do more than just protect your device; it should also express who you are. That's why we offer a wide range of iPhone cases in various styles, colors, and materials to suit every taste.
What We Offer
At Phone Heaven Zone, we specialize in more than just phone cases. We offer a variety of accessories designed to elevate your iPhone experience, including:
- Screen Protectors: High-quality protectors to keep your screen scratch-free.
- Chargers: Fast and reliable charging solutions to keep you powered up.
- Car Mounts and Holders: Convenient solutions for using your iPhone on the go.
- AirPods Accessories: Stylish and functional accessories for your AirPods.
Our Commitment to Quality
Quality and customer satisfaction are at the heart of everything we do. We rigorously test our products to ensure they meet our high standards for quality and durability. Additionally, we offer fast and reliable shipping, easy returns, and friendly customer support to ensure a stress-free shopping experience.
Why Choose Us?
- Wide Selection: From sleek and minimalistic designs to bold and colorful options, we have something for everyone.
- Innovative Accessories: Our range of accessories is designed to work seamlessly with your iPhone, keeping you connected and charged wherever you go.
- Customer-Centric Approach: We are committed to providing exceptional customer service. Our team is always here to help with any questions or concerns you may have.
Join Our Community
Don't settle for a boring phone case. Join our community of iPhone enthusiasts and discover a world of possibilities for your device. Follow us on social media for the latest updates, promotions, and product launches.
Thank you for choosing Phone Heaven Zone. We look forward to serving you!
Experience a new dimension of videography and photography with the:
EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System
This luxurious and powerful device offers you the ability to create professional shots and impressive videos with ease.
Compact and Lightweight
The EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System is compact and lightweight, making it easy to take with you wherever you go.
With a weight of only 280g and dimensions of 18 * 5 * 5 cm, it's the perfect companion for your travels, outings, or everyday activities.
Smooth and Stable Shots
With the EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System, you can achieve smooth and stable shots even while on the move.
Thanks to the 2-axis stabilization technology and an impressive tilt and pan range of 330°, you can capture shake-free videos and razor-sharp photos.
Intelligent Features
The EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System is equipped with intelligent features that elevate your shooting experience to a new level.
The Follow-Shooting function allows the gimbal to automatically track your movements, enabling you to capture stunning videos without worrying about camera direction.
Additionally, the vertical shooting mode lets you achieve the perfect shot for TikTok and other social media platforms.
Easy Operation and Versatile Compatibility
The EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System is user-friendly and offers a range of functionalities.
With Bluetooth connectivity, you can control the gimbal wirelessly and customize your shots according to your preferences. It is compatible with a wide range of smartphones, accommodating widths from 48mm to 90mm.
Discover the world of professional videography and photography with the EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System. Capture unforgettable moments, create impressive content, and stand out from the crowd.
Choose the EvoGlide Premium | 360° Gimbal Stabilizer - Exclusive Video Stabilization System for a unique shooting experience like never before.
Choose options
Do you need help?
Frequently Asked Questions
We hope these FAQs were able to answer your questions. For further questions or concerns, we are at your disposal.
FAQs:
Our delivery times vary depending on the chosen shipping option:
Free Worldwide Shipping
- Total Delivery Time: 7—11 business days
- Order Cutoff Time: 12:00 AM (GMT+01:00)
- Order Handling Time: 0—2 days (Mon—Sun)
- Transit Time: 7—9 days (Mon—Fri)
- Customer Cost: Free (€0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / CHF 0.00)
- Countries: US, UK, CA, NZ, AU, DE, AT, SCH
- Advantages: Complimentary shipping with reliable delivery.
Insured Shipping + Skip The Line
- Total Delivery Time: 6—10 business days
- Order Cutoff Time: 12:00 AM (GMT+01:00)
- Order Handling Time: 0—2 days (Mon—Sun)
- Transit Time: 6—8 days (Mon—Fri)
- Customer Cost: €2.95 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / CHF 2.87
- Countries: US, UK, CA, NZ, AU, DE, AT, SCH
- Advantages: Prioritized processing and insurance for faster delivery.
Priority Express Shipping
- Total Delivery Time: 5—9 business days
- Order Cutoff Time: 12:00 AM (GMT+01:00)
- Order Handling Time: 0—2 days (Mon—Sun)
- Transit Time: 5—7 days (Mon—Fri)
- Customer Cost: €9.95 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / CHF 9.66
- Countries: US, UK, CA, NZ, AU, DE, AT, SCH
- Advantages: Fastest delivery with high-priority processing.
Currency:
All shipping prices are based on Euros (EUR). The local shipping currency for each country is adjusted according to the live currency exchange rate at the time of purchase. This ensures the shipping cost reflects the current exchange rate for:
- USD (United States Dollar)
- GBP (British Pound)
- CAD (Canadian Dollar)
- NZD (New Zealand Dollar)
- AUD (Australian Dollar)
- EUR (Euro) for Germany, Austria, and other Eurozone countries
- CHF (Swiss Franc) for Switzerland
We offer a 90-day return period for all products. If the product does not match the variant description, color, etc., or is damaged, please contact us within 90 days of receiving your order to initiate a return or exchange. Please note that some products may have different return policies, which are clearly stated on the product page.
Yes, you will receive a tracking number via email as soon as your order has been shipped. You can use this tracking number to track your order on our website or on the shipping company's website.
Yes, we offer worldwide international shipping. Shipping times may vary depending on the location. Please note that you may be responsible for any additional customs fees and taxes upon delivery.
Shipping within the United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, and Switzerland is free. If a product is out of stock, we may ship from other warehouses to ensure you receive your order as quickly as possible.
Orders are processed automatically, so we recommend every customer to provide all details regarding the address, product variants, etc. accurately. An order cannot be canceled immediately. Please contact us for further instructions.
We offer the following payment options:
- PayPal
- Visa, Mastercard, Maestro, American Express
- UnionPay, Shop Pay, Amazon Pay
- Apple Pay, Google Pay
- Bancontact, eps transfer
- iDEAL, Sofort
Enhanced Security Features:
- SSL Encryption: Secure shopping with SSL encryption ensuring your data is transmitted safely.
- Two-Factor Authentication (2FA): Enhanced security measures like 2FA protect your account from unauthorized access.
- Fraud Protection Measures: Benefit from advanced fraud detection systems that monitor transactions for suspicious activity.
- Zero Liability Policies: Enjoy peace of mind knowing that you are protected against unauthorized charges by your credit card providers' zero liability policies.
Money-Back Guarantee:
- Shop with confidence thanks to our money-back guarantee. If you are not satisfied, you can return the product within the specified period for a full refund.
Rewards and Incentives:
- Earn cashback or collect points with every purchase, redeemable for various rewards.
- Take advantage of exclusive discounts and offers for cardholders.
Convenience and Efficiency:
- Experience seamless and fast payment processing at checkout.
- Simplify online shopping without logging into external accounts or remembering additional passwords.
Financial Management:
- Track and manage expenses easily with detailed monthly statements.
- Use your credit card’s payment period to better manage your cash flow.
Purchase Protection:
- Extended warranties and coverage for purchases against loss or damage.
- Secure your new acquisitions with additional protection services offered by many credit card providers.
Global Acceptance:
- Enjoy the flexibility of worldwide acceptance, making international purchases hassle-free.
- Ideal for travelers: Easily book hotels and rental cars with a widely accepted credit card.
Emergency Access:
- Access a financial safety net in emergencies with available credit.
- Use higher credit limits to manage unexpected expenses smoothly.
Building Credit History:
- Build and maintain a positive credit history through responsible card use.
- Improve your credit score, enhancing your future financial opportunities.
Lower Processing Fees:
- Benefit from lower transaction fees compared to other payment methods.
- Reduce the costs associated with purchases, making shopping more economical.
As soon as you place an order, it is automatically processed and immediately shipped, and that's from Monday to Sunday.
If you don't receive your order within 30 days after shipment, you are entitled to a full refund.
Please contact us at support@phoneheavenzone.com.
Please contact us if you have received goods that are wrong, missing, and/or defective. Send us your order number, photos of the item, and all relevant information as soon as you receive your package. We will do our best to resolve your case as quickly as possible.
All refunds will be credited to your original payment method. If you paid with a credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank to inquire about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Returns can only be processed after the return request has been reviewed by our support team. Please send us an email at support@phoneheavenzone.com for the return address.
