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General Terms and Conditions (GTC)

Scope

These General Terms and Conditions (GTC) apply to all orders and deliveries between Phone Heaven Zone and the customer.


Order

By submitting an order, the customer declares his/her interest in purchasing the selected products. The contract is only concluded when Phone Heaven Zone the order has been confirmed and payment has been received.


Prices and payment terms

All prices are in euro and include the statutory VAT for Germany, Switzerland and Austria. We do not currently charge VAT for other countries. Our main currency is the euro, but the prices for each product are converted into the local currency at the current exchange rate at the time of purchase. The converted local currencies include:

  • EUR (Euro) for Germany, Austria, France and other Eurozone countries
  • CHF (Swiss Franc) for Switzerland
  • USD (United States Dollar) for the USA
  • GBP (British Pound) for the United Kingdom
  • CAD (Canadian Dollar) for Canada
  • NZD (New Zealand Dollar) for New Zealand
  • AUD (Australian Dollar) for Australia

Payment is made in advance using the payment method offered. In case of late payment, Phone Heaven Zone reserves the right to charge reminder fees and default interest.


Shipping conditions

Shipping methods and times

Free Shipping | Free Shipping

  • Total delivery time: 7—11 working days
  • Order deadline: 12:00 (GMT+01:00)
  • Processing time: 0—2 days (Mon—Sun)
  • Transit time: 7—9 days (Mon—Fri)
  • Cost: Free (€0.00/CHF 0.00/$0.00 USD/£0.00 GBP/$0.00 CAD/$0.00 NZD/$0.00 AUD)
  • Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
  • Advantages: Free shipping with reliable delivery

Insured Shipping + Skip the Queue (Process my order first)

  • Total delivery time: 6—10 working days
  • Order deadline: 12:00 (GMT+01:00)
  • Processing time: 0—2 days (Mon—Sun)
  • Transit time: 6—8 days (Mon—Fri)
  • Cost: €2.95/CHF 2.87/$3.20 USD/£2.50 GBP/$4.36 CAD/$5.00 NZD/$4.74 AUD
  • Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
  • Advantages: Priority processing and insurance for faster delivery

Priority Express Shipping

  • Total delivery time: 5—9 working days
  • Order deadline: 12:00 (GMT+01:00)
  • Processing time: 0—2 days (Mon—Sun)
  • Transit time: 5—7 days (Mon—Fri)
  • Cost: €9.95/CHF 9.66/$10.79 USD/£8.42 GBP/$14.71 CAD/$17.58 NZD/$16.00 AUD
  • Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
  • Advantages: Fastest delivery with highest priority processing

Currencies: Shipping prices and product prices

Shipping prices and product prices are based on EUR and are calculated at the current exchange rate for CHF, USD, GBP, CAD, NZD and AUD adjusted and displayed on the website in the respective national currency.


Shipping costs

Shipping is free within Germany, Austria, Switzerland, France, the United States, the United Kingdom, Canada, New Zealand, and Australia. We offer free shipping worldwide at no additional cost. Additionally, we offer paid options for expedited shipping, as well as insured shipping for faster delivery and additional security.


Shipping confirmation

Once your order has been shipped, you will receive a shipping confirmation email. This email includes tracking information so you can track the progress of your delivery.


International deliveries

We offer free shipping worldwide. Please note that international orders are subject to additional charges such as customs duties, taxes, or fees.


Delivery address

Please ensure you provide the correct delivery address. We are not responsible for deliveries to incorrect or incomplete addresses. Please check your delivery address carefully before completing your order.


Contact information

Company name: Phone Heaven Zone
Business address: Ludwig-Erhard-Str. 18, 20459, Hamburg, Germany
Business email: support@phoneheavenzone.com
Business phone number: +1 917 7322630
Business hours: Monday to Sunday, 9:00 - 18:00 CET/CEST
c/o IP Management#5454


These General Terms and Conditions come into effect on May 23, 2025 are in effect and may be updated from time to time. Please check regularly for changes.