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Terms and Conditions

Scope

These Terms and Conditions (T&C) apply to all orders and deliveries between Phone Heaven Zone and the customer.

Order

By submitting an order, the customer declares their binding interest in purchasing the selected products. The contract is only concluded when Phone Heaven Zone confirms the order and payment has been received.

Prices and Payment Terms

All prices are quoted in Euros and include VAT for Germany, Switzerland, and Austria. For other countries, VAT is not charged yet. Our main currency is Euro, but each product price is adapted to the local currency of each country at the current live exchange rate at the time of purchase. The adapted local currencies include:

  • USD (United States Dollar) for the US
  • GBP (British Pound) for the UK
  • CAD (Canadian Dollar) for Canada
  • NZD (New Zealand Dollar) for New Zealand
  • AUD (Australian Dollar) for Australia
  • EUR (Euro) for Germany, Austria, and other Eurozone countries
  • CHF (Swiss Franc) for Switzerland

Payment is made in advance using the offered payment methods. In the event of late payment, Phone Heaven Zone reserves the right to charge reminder fees and default interest.

Shipping Conditions

Shipping Methods and Duration:

Free Worldwide Shipping

  • Total Delivery Time: 7—11 business days
  • Order Cutoff Time: 12:00 AM (GMT+01:00)
  • Order Handling Time: 0—2 days (Mon—Sun)
  • Transit Time: 7—9 days (Mon—Fri)
  • Customer Cost: Free ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)
  • Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
  • Advantages: Complimentary shipping with reliable delivery.

Insured Shipping + Skip The Line (Process My Order First)

  • Total Delivery Time: 6—10 business days
  • Order Cutoff Time: 12:00 AM (GMT+01:00)
  • Order Handling Time: 0—2 days (Mon—Sun)
  • Transit Time: 6—8 days (Mon—Fri)
  • Customer Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87
  • Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
  • Advantages: Prioritized processing and insurance for faster delivery.

Priority Express Shipping

  • Total Delivery Time: 5—9 business days
  • Order Cutoff Time: 12:00 AM (GMT+01:00)
  • Order Handling Time: 0—2 days (Mon—Sun)
  • Transit Time: 5—7 days (Mon—Fri)
  • Customer Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66
  • Countries: United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland
  • Advantages: Fastest delivery with high-priority processing.

Currencies: Shipping and Product Prices

Shipping prices and product prices are based on EUR and adjusted to the current exchange rate for USD, GBP, CAD, NZD, AUD and CHF and displayed on the website in the respective local currency.

  • USD (United States Dollar)
  • GBP (British Pound)
  • CAD (Canadian Dollar)
  • NZD (New Zealand Dollar)
  • AUD (Australian Dollar)
  • EUR (Euro) for Germany, Austria, and other Eurozone countries
  • CHF (Swiss Franc) for Switzerland

Shipping Costs:
Shipping within the United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, and Switzerland is free. Paid shipping is also available.

Shipping Confirmation:
Once your order has been shipped, you will receive a shipping confirmation email. This includes tracking information so you can monitor the progress of your delivery.

International Deliveries:
We offer worldwide free shipping. Please note that there are no additional costs such as duties, taxes, or fees for international orders.

Delivery Address:
Please ensure that you provide the correct delivery address. We are not responsible for deliveries to incorrect or incomplete addresses. Check your delivery address carefully before completing your order.

Contact Information

Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
VAT ID: DE364391048
Tel: +49 179 5304964
Email: support@phoneheavenzone.com

Return and Exchange

The customer has the right to return or exchange the ordered products within 90 days of receipt, provided the products are unused and in their original packaging. The customer bears the costs of the return shipment.

Disclaimer of Liability

Phone Heaven Zone is not liable for damages resulting from improper use of the products. Any liability for indirect or consequential damages, lost profits, or other consequential damages is excluded.

Privacy Policy

The privacy policy of Phone Heaven Zone governs the processing and storage of customer data. The customer agrees to the processing of their personal data in accordance with the privacy policy.

Final Provisions

Should individual provisions of these T&C be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The place of performance and jurisdiction for disputes arising from the contractual relationship is the location of Phone Heaven Zone.

These Terms and Conditions are effective as of July 6, 2024, and may be updated from time to time. Please check regularly for any changes.

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Whether you have questions, feedback, or inquiries, our dedicated team is available to assist you!